Slip Leasing & Customer Growth

• Serve as the primary point of contact for current and prospective slip holders.
• Lead all leasing efforts, including marketing available slips, conducting property tours, managing contracts and renewals, and maintaining occupancy.
• Maintain accurate records of slip assignments, lease terms, and customer status using marina management software.
• Build strong relationships with customers and prospects through regular communication and timely follow-up.
• Network with local yacht clubs, boat dealers, waterfront events, and marine vendors to generate leads and referrals.

Service Department Oversight

• Supervise the marina’s boat service department, including mechanics, yard staff, and technicians.
• Manage Schedules, quotes, and manage repairs and maintenance projects; ensure timely, high-quality completion.
• Communicate proactively with customers on estimates, service timelines, and expectations.
• Ensure compliance with environmental and safety standards across service operations.

Customer Experience & Hospitality

• Create a warm, welcoming environment for all slip holders and guests.
• Implement a concierge-style approach to customer service, including readiness checks, refueling coordination, and handling special requests.
• Proactively resolve issues and deliver prompt, professional responses to inquiries or concerns.
• Maintain a visible presence on the docks during busy periods to engage with customers and staff.

Operations & Team Leadership

• Oversee day-to-day marina operations including dock assignments, vessel movement, and facility upkeep.
• Recruit, train, and supervise seasonal and full-time team members including dockhands, office staff, and service personnel.
• Develop work schedules, assign tasks, and ensure adequate staffing levels to meet operational needs.
• Promote a culture of accountability, hospitality, and continuous improvement.
• Coordinate maintenance schedules, vendor services (e.g., landscaping, waste removal), and safety checks.
• Lead capital improvement projects and coordinate with contractors as needed.

Administration & Financial Management

• Collaborate with ownership on pricing strategy, operating budgets, and financial performance.
• Manage customer billing, seasonal slip renewals, and service invoicing through marina management systems.
• Track KPIs related to occupancy, service revenue, and expense control.
• Ensure proper documentation, reporting, and compliance with all regulatory guidelines.